Terms and Conditions for the Tania Water App:
At Tania Bottled Drinking Water Company, we adopt the latest technologies to reflect our unique e-commerce world and celebrate life together. Our online shopping service is designed to save you time and effort. We invite you to explore a wide range of products that can be ordered from anywhere - whether at home or work-using your mobile phone, tablet, or personal computer, at any time of day, and throughout the week (24/7). Your orders will be delivered at your convenience within our approved working hours! Our trained and qualified team uses modern vehicles to deliver your products in the best possible way. Our commitment to your comfort is supported by a reliable technology that enables you to conduct transactions through a secure electronic platform. We also offer flexibility in payment options, where you can choose to pay cash on delivery, via credit card, or other available methods. Enjoy a unique shopping experience through the Tania app, aimed at providing better services to our valued customers and appreciating their precious time. Tania has decided to be closer to you, just a click away.
The use of this application is subject to the terms and conditions listed below. Please read these terms and conditions carefully before using this service. You may only use the application based on these terms and conditions. Tania Water reserves the right, at its discretion, to update and/or revise these terms and conditions. Therefore, please check for any changes from time to time.
We guarantee the delivery of high-quality products by well-trained and competent staff. At Tania, we value your time, so orders will be delivered promptly without delay (according to our capacity).
Order Registration: Orders can be registered 24 hours a day, 7 days a week.
Delivery Times:
Daily from 9:00 AM to 9:00 PM, Saturday to Thursday.
During Ramadan: from 11:00 AM to 5:00 PM and from 8:00 PM to 2:00 AM, Saturday to Thursday.
Delivery: Deliveries will be made as quickly as possible within the time specified by the customer and the designated time frame after the goods have been prepared and the order handed over to the driver, from Saturday to Thursday. However, some delays may occur due to factors such as bad weather, traffic conditions, or technical issues beyond our control.
In case any products are unavailable or if there is an issue with delivery, we will contact the customer via the registered phone number.
Payment Methods: Tania offers flexible payment methods where the customer has the right to choose the method that suits them best:
'Cash on Delivery' - Cash payment.
Cash on Delivery - Bank card payment.
Please note that customers must pay the full value of the order using one payment method; multiple payment methods cannot be combined. Tania is committed to delivering the best quality products, noting that the images available on the website are for illustrative purposes only.
According to the company s terms and conditions regarding delivery services, we would like to clarify that all products purchased through our company are eligible for delivery to any location, including upper floors or any site upon the customer's request.
We strive to provide fast and efficient delivery service to our customers. Delivery service is offered based on the areas currently covered by our network. We are continuously working to expand our delivery range to meet the needs of our customers in different regions.
Coverage Determination:
The possibility of delivery to your area is determined based on a set of operational and geographical criteria. We currently cover a number of areas where delivery service is available according to our logistical and technical capacity.
Delivery Areas:
We offer delivery service to areas included in our delivery network. If your area is not currently covered, you will be informed before completing your order. We are constantly working to improve our services and expand coverage to more areas in the future.
Note:
If you have any questions or concerns about delivery availability to your area, please contact our customer service team at 920022000.
Errors Beyond Control: While Tania strives to ensure that the application is available 24 hours a day, we are not responsible if the website is unavailable at any time or for any
period due to force majeure.
This service is provided within the limits of the available logistical capabilities.
The company is committed to executing the delivery process efficiently and in accordance with the highest safety standards. We also emphasize that in the case of any special requirements or difficulties related to delivery, the customer is responsible for providing the necessary information to ensure the successful completion of the process.
Note: Some exceptions may apply based on the type of product or the specified delivery location. If any issues or inquiries arise regarding the delivery process, please contact the customer service department.
Cancellation Policy:
Customers can cancel orders by contacting customer service at the unified number 920022000
.
Termination of Service:
Tania reserves the right to suspend, disable, or terminate any account on the application without prior notice to the user in case of violations, including but not limited to:
- Providing false or misleading information.
- Disrupting the application or attempting unauthorized access to the application.
- Violating any intellectual property rights.
- Violating any laws of the Kingdom of Saudi Arabia.
Tania reserves the right to prosecute anyone who uses the application fraudulently or attempts other illegal activities and to recover the cost of products or legal fees from individuals using the site fraudulently.
Liability Disclaimer:
The application is provided 'as is' without any type of warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Tania assumes no responsibility for any viruses or other disruptive features that affect your access to or use of the application.
Tania is not responsible for any conflicts between the Tania app and other applications, services, software, or hardware.
Tania is not liable for any delay or failure in initiating, conducting, or completing any communications or transactions related to the application.
These terms and conditions do not exclude or limit Tania's liability for:
- Death or personal injury caused by negligence.
- Fraud or misrepresentation.
- Any other liability that cannot be excluded or limited by law.
Offers and Discounts:
Offers and discounts are applied according to company policy, and the tax is calculated on the full amount after the discount.
Tax:
Taxes are calculated according to the policy of the Kingdom and the regulations followed by the Zakat, Tax, and Customs Authority in Saudi Arabia.
Return and Exchange Policy:
- You can return the water within 3 days of purchase as indicated on the invoice, provided it is returned in its original condition without use.
- Products cannot be returned after 3 days from the date of purchase on the invoice, and exchanges are not accepted after 7 days from the date of receipt.
- Return conditions: The water must be in its original condition at the time of receipt, and the product or its sealed packaging (carton, shrink, or gallon) must not be opened. In the case of any defect due to misuse or improper storage by the customer, we apologize for not accepting the return for health reasons. The original purchase invoice or a copy must be provided. If a product has a clear manufacturing defect, it will be replaced or returned according to the company's policy. Part of the products in a single invoice can be returned if a clear defect is found.
- Please ensure in all cases to attach a complaint with a photo of the damaged product to verify its condition, and the product or its sealed packaging should not be opened.
- Accepting the complaint by the customer service team means that processing refunds, whether in cash or via credit cards, will take up to 14 working days, depending on the situation, and this period may increase in the event of an emergency, official holiday, or technical obstacle.
- In all return and exchange cases, the product must be in its original packaging, and any product that does not meet this condition will not be accepted.
- You can contact us through the unified number (920022000) or via the application or the website, and you will be informed of all the return and exchange procedures.
- Products included in discounts and offers cannot be exchanged or returned unless there is a defect in the product.
Loyalty Points Policy:
You can earn points on purchases made through the Tania Water app. Points can only be used for purchases via the Tania Water app and cannot be used or redeemed at other stores. Earned points have an expiration date and cannot be used after the period has expired. Loyalty points are non-transferable and cannot be redeemed for cash. Tania Water reserves the right to make changes or cancel the loyalty points program at any time at its discretion. The store also reserves the right to cancel any points earned through unlawful means and cancel any orders processed using these points. This includes cases such as misuse of customer coupons or repeated use of the same coupon by one customer, or for any other reason that the store deems contrary to the goals of the loyalty points program.
Electronic Coupon (Voucher) Policy:
- The value of the coupon (electronic voucher) cannot be refunded or exchanged if it has been used or benefited from in any way.
- Coupons purchased and not used can be returned within a maximum period of 3 days from the purchase date.
- Coupons that have been used and included in discounts and offers cannot be returned or exchanged.
- Coupons (electronic vouchers) are non-transferable and cannot be redeemed for cash.
